Terms of Service

Acceptance of Terms

By utilizing the services offered by Hearn Rogers, PLLC, you acknowledge and agree to adhere to the following Terms of Service. If you do not agree with these terms, kindly refrain from using our legal services.

Description of Services

Hearn Rogers, PLLC specializes in consumer protection legal services, covering activities such as legal representation, consultation, document preparation, and case management.

Payment and Billing

Payment for services provided by Hearn Rogers, PLLC is expected upon completion of the agreed-upon tasks, unless alternative arrangements have been mutually agreed upon in writing. We accept various payment methods, including credit cards, checks, and electronic transfers. Some services may require an upfront retainer.

SMS Communications and Consent

By providing your phone number to Hearn Rogers, PLLC, you expressly consent to receive SMS text messages related to our services, including but not limited to:

• Case updates and notifications
• Appointment confirmations and reminders
• Document submission confirmations
• Service updates and important legal information

Message and data rates may apply based on your wireless carrier's rates and fees. Message frequency may vary. You can opt out of receiving SMS messages at any time by replying "STOP" to any of our messages. For help or support with our messaging service, reply "HELP" to any of our messages or contact us at [email protected].

Hearn Rogers, PLLC complies with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all other applicable laws and regulations regarding SMS messaging. We will never share, rent, or sell your phone number or any other personal information to third parties for any reason. Your contact information is used exclusively for communications between you and Hearn Rogers, PLLC.

Cancellation and Rescheduling

To cancel or reschedule a consultation or appointment, please notify us at least 24 hours in advance via phone, email, or by replying to your appointment confirmation SMS message. Failure to do so may result in a cancellation fee.

Attorney-Client Relationship

Nothing in these Terms of Service creates an attorney-client relationship between you and Hearn Rogers, PLLC. An attorney-client relationship is only established upon the execution of a written engagement agreement between you and Hearn Rogers, PLLC.

Confidentiality and Privilege

All communications between you and Hearn Rogers, PLLC that occur within the context of an attorney-client relationship are protected by attorney-client privilege. We take confidentiality seriously and maintain strict protocols to ensure your information remains private.

Service Representations

Hearn Rogers, PLLC is dedicated to providing quality legal services in consumer protection matters. We strive to represent our clients with diligence, competence, and professionalism. However, we make no guarantees regarding the outcome of any legal matter as results vary based on the specific circumstances of each case.

Liability

While Hearn Rogers, PLLC takes utmost precautions to ensure quality representation, legal services involve inherent risks. We maintain professional liability insurance coverage, and our team adheres to ethical standards. However, our liability is limited to the extent permitted by law and the rules of professional conduct governing attorneys in the District of Columbia.

Consent to Electronic Communications

By engaging our legal services, you consent to receive communications from Hearn Rogers, PLLC via electronic means, including email, text messages, and other electronic platforms. It is your responsibility to maintain current contact information with our firm.

Professional Rules and Regulations

Hearn Rogers, PLLC complies with all applicable rules of professional conduct and ethical standards governing legal practice in the District of Columbia, underscoring our commitment to professional responsibility and client protection.

Data Privacy and Security

Hearn Rogers, PLLC takes your privacy seriously. We implement industry-standard security measures to protect your personal information, including your phone number and communication records.

We do not share, rent, or sell your personal information to any third parties under any circumstances. Your data is collected solely for the purpose of providing our services to you and will be used exclusively by Hearn Rogers, PLLC for legitimate business purposes related to your legal needs.

All personal information, including contact details and communication history, is stored securely and accessed only by authorized personnel on a need-to-know basis. For full details on how we collect, use, and protect your data, please refer to our Privacy Policy.

Governing Law

These Terms of Service are subject to and interpreted in accordance with the laws of the District of Columbia.

Changes to Terms

Hearn Rogers, PLLC reserves the right to amend or update these Terms of Service at any time. Users will be informed of such changes through our website, email notification, or other communication channels. Continued use of our legal services after any modifications constitutes acceptance of the updated terms.

Termination of Services

Either party may terminate the attorney-client relationship at any time, subject to applicable ethical rules and the terms of any engagement agreement. Upon termination, you may be entitled to a refund of any unearned portion of prepaid fees, and Hearn Rogers, PLLC will take reasonable steps to protect your interests in compliance with applicable rules of professional conduct.

File Retention

Hearn Rogers, PLLC will maintain your files for a period consistent with applicable laws and professional standards. After this retention period, files may be destroyed in accordance with our file retention policy. You may request copies of your file materials at any time during the retention period.